Shipping & Return Policy
Shipping & Return Policy
We take pride in providing extraordinary customer service and want you to be as happy with our products as we are. We will get your order to you as fast and secure as possible.
Shipping
We realize that you may need your order quickly. Below is a typical gauge that will help decide how you would like your order shipped. Because each order is unique, we will get it to you as fast as you need it. Shipping costs vary.
Fast Turnaround
Most orders are shipped within 5-7 business days from the date of approval. In the event of an unexpected delay, you will be notified promptly.
Shipping & Handling
At this time, we can only accept orders that are billed and shipped to locations in the United States (including APO/FPO, and U.S. Territories). Priority Shipping methods (Overnight or 2nd Day service) are not available for certain locations in Alaska and Hawaii and the U.S. Territories.
Standard Shipping
Delivery within 5-7 business days from the order’s shipping date.
2nd Day Service
Delivery within 2-3 business days from the order’s approval. 2nd Day orders may require a signature upon delivery.
Overnight Service
Delivery within 1 business day from the order’s approval. Overnight orders may require a signature upon delivery.
Please Note
Orders are shipped and delivered on business days (Monday through Friday, except for major holidays). Orders being shipped and APO/FPO addresses must be sent via standard shipping method. We do not ship to P.O. Boxes. If you have any questions concerning the shipment of your order, contact us via email or call us Toll-Free at 1-888-479-9828.
Shipping & Handling Costs
In order to make sure you receive your order in perfect condition, a lot of effort must go into custom packaging and shipping. Our shipping rates include the cost of the parcel, custom packaging materials, and labor. Please note that shipping rates are calculated using pre-tax amounts before any discounts. For Standard Delivery, we ship via ground service unless you indicate otherwise. See rates for US shipping below. (Rates are subject to change based on postage rates.)
Shipping and Handling - $4.95 per Order and $1.50 per item
Return Policy
It’s Tea Time wants you to be completely satisfied with your order. We guarantee our products for quality and freshness. We want you to be happy and will replace an item with another selection.
In the event you receive a product damaged due to shipping, please give us a call.
Toll-Free: 1-888-479-9828 or write us at:
It’s Tea Time, LLC
12685 Dorsett Road, #180
Maryland Heights, MO 63043